Boise Idaho Department Of Health Contact-quick Tips
The Boise contact for the Idaho Department of Health and Welfare is the Westgate Building office at 1720 Westgate Drive, Boise, ID 83704, with the main self-reliance benefits line at (877) 456-1233 and the local Boise number at (208) 334-6700. The office hours listed for the state contact directory are 8:00 a.m. to 5:00 p.m. MT on weekdays.
Boise office details
The most useful Boise entry for the department is the Westgate Building, which routes callers to several programs including Medicaid-related services, child and family services, developmental disabilities, CHIP, and substance use services. The state's Boise office page lists the location as 1720 Westgate Drive, Boise, ID 83704, and includes a TTY line for all services at 888-791-3004.
| Contact item | Boise listing |
|---|---|
| Street address | 1720 Westgate Drive, Boise, ID 83704 |
| Main benefits line | (877) 456-1233 |
| Local Boise line | (208) 334-6700 |
| TTY | 888-791-3004 |
| Hours | 8:00 a.m. to 5:00 p.m. MT, Monday through Friday |
Which number to call
The right number depends on what you need, because Idaho Health and Welfare in Boise handles multiple programs from the same office. For general public-assistance and Medicaid enrollment questions, the Boise office page points callers to Self-Reliance Benefits Assistance at (877) 456-1233.
- Self-Reliance Benefits Assistance: (877) 456-1233.
- Regional Medicaid Services: (208) 334-0940.
- Child and Family Services: (208) 334-6800.
- Child Protection Reporting: (208) 334-5437.
- Children's Health Insurance Program: 800-926-2588.
- Adult Developmental Disabilities: (208) 334-0960.
- Substance Use Services: 855-202-0973.
Best way to reach them
The fastest path is usually to call the program line that matches your issue, because Boise Health and Welfare routes services by department rather than through one catch-all desk. If you are unsure, the main benefits line at 877-456-1233 is the broadest starting point for Medicaid, food assistance, and other self-reliance questions.
- Identify the program you need, such as Medicaid, child support, or child protection.
- Call the matching program line, or use the general benefits line if you are not sure.
- Have your case number, date of birth, and mailing address ready to speed up verification.
- Ask whether the issue can be handled by phone or requires an in-person visit to Westgate Drive.
Practical calling tips
Call volume is typically highest early in the week and around lunch hours, so mid-morning or mid-afternoon can be easier for reaching staff. Boise's office information shows standard weekday business hours, which makes it a traditional government-service window rather than a 24-hour reception desk.
If your issue involves a report of abuse, neglect, or an urgent child safety concern, use the dedicated reporting line rather than the benefits line, because the office page separates those services clearly. If you need accessibility support, the listed TTY line is 888-791-3004, which is important for callers who rely on text relay services.
When to use the Boise office
The Boise office is most relevant if you need direct help with Idaho state programs such as Medicaid, CHIP, self-reliance benefits, child and family services, or developmental disabilities. The state and federal contact directories both place Boise Health and Welfare at the Westgate Building or nearby state office addresses, confirming that Boise is the central contact point for many statewide services.
For residents outside Ada County, the same department may still serve you through Boise-based call centers or through regional offices, so it is worth calling first before driving across town. The CMS contact listing also shows the department's Boise mailing and phone information, which is useful if you need an official state contact reference rather than a local listing.
"For Medicaid Enrollment & Assistance, please call 1-877-456-1233." This instruction appears directly in the Boise office listing and is the clearest single number for many benefit-related questions.
Frequently asked questions
Useful contact snapshot
The Boise contact structure is simple once you know the pattern: one main benefits line, several program-specific lines, and a physical office at Westgate Drive for in-person visits. That setup helps callers reach the right team faster, especially when they already know whether they need Medicaid, child welfare, or developmental-disability support.
For the most direct Boise Idaho Department of Health and Welfare contact, start with (877) 456-1233 and, if needed, use the Boise office address at 1720 Westgate Drive, Boise, ID 83704.
What are the most common questions about Boise Idaho Department Of Health Contact Quick Tips?
What is the Boise Idaho Department of Health and Welfare phone number?
The most useful general number is (877) 456-1233 for self-reliance benefits and Medicaid-related help, while the Boise local number listed in the CMS directory is (208) 334-6700.
Where is the Boise office located?
The Boise office listed by Idaho Health and Welfare is at 1720 Westgate Drive, Boise, ID 83704. The CMS directory also lists the department's Boise address at 3232 Elder Street for the state medical assistance office record.
What are the office hours?
The listed hours are 8:00 a.m. to 5:00 p.m. Mountain Time, Monday through Friday.
Which number should I call for Medicaid?
For Medicaid enrollment and assistance, the Boise office directs callers to 1-877-456-1233.
Is there a number for child protection reporting?
Yes. The Boise office page lists Child Protection Reporting at (208) 334-5437, and it also identifies a separate 24-hour reporting line on the same office page.